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RIVER - Senior Hotel Manager

RIVER - Senior Hotel Manager




The Senior Hotel Manager (SHM) is part of the Hotel Manager team across Viking’s river fleet. The purpose of this role is to develop the position holder into a Corporate Operations Manager (COM) within the period of 24-36 months. Once completed the COM is the main responsible manager for an operation consisting of ca. 12-14 upscale hotel ships. Together with a team of corporate managers reporting to him/her, the COM is the leader and in charge of an entire regional area.


During the first year of the talent development program, you will partly act as Relief Hotel Manager onboard our river fleet in order to get familiar and acquainted with Viking, our standards, and the different operations. In addition, you will be progressively involved in corporate tasks assigned by the Director Onboard Operations. Among other tasks, this could include participation in corporate meetings, conferences and leadership training, project assignments, and taking over holiday relief periods from other COMs.


In the second year, the candidate will no longer act as a Hotel Manager (only exceptional), but will be fully integrated into the Corporate Team, with the goal of acting as a full holiday relief for all COMs in all operations and to build up further experience.


The talent development program outlined above is an indication, subject to business needs, and it will be tailored together with the candidate depending on his/her individual professional experience and education. When acting as a Hotel Manager, the candidate will report to the respective COM. Otherwise, the reporting line is to the Director Onboard Operations.


Applicants for this position need to be eligible to work in the EU across a number of countries without restriction.



RESPONSIBILITIES (after talent development program)



  • Manage the assigned operation, to ensure excellent guest satisfaction and smooth operations

  • Responsible to ensure the Guest Experience is aligned with the Company standard and procedures by conducting quality audits and reviews within the Operation

  • Ensure the quality KPIs (key performance indicators) and NPS (net promoter score) targets are achieved as set forward by the Company

  • Responsible for achieving the set onboard and shore excursion revenue targets

  • Responsible for ensuring that the operations are run with the given cost and investment budget (F&B, Rooms Division, Equipment, Furniture)

  • Support the onboard teams, and liaise with the Core Team members and the Basel Office as per need; participate in operational pilot projects as set forward by the Office

  • Leading the Core Team with six members and ensuring effective and efficient communication and collaborative teamwork

  • Conduct ship management performance evaluations – soft skills and performance (people) and quality reviews by using systems in place

  • Drive and take an active involvement in Talent Management regarding identification, retention, and development of current and future talent; train the onboard management as per need.

  • Execute deviation plans in case of need and take full responsibility in coordinating the tasks and duties of onboard and regional teams in ensuring guest satisfaction

  • Act as an official representative to local authorities in case of emergencies, according to corporate standards and escalation pathways

  • While acting as Hotel Manager tasks and duties are as referred in our Hotel Manager Job Description





Education and professional experience

  • Graduated education within the hospitality industry, preferably bachelor level or above

  • Preferred advanced university degree in hotel management or business management

  • Minimum of 5 years of professional leadership experience in a hotel, cruise, and/or tourism industry

  • Some corporate-level management experience is preferred


Soft skills

  • Positive, open minded with can-do attitude and an innovative approach in problem solving

  • Strong guest-focus, exceptional service mindset

  • Experience with guests from our target group/demographics is a strong plus

  • Goal orientated, self-motivated and self-directed

  • Team player, with a collaborative attitude

  • Open-minded and flexible with strong social and intercultural competencies

Management & Functional skills

  • Excellent management, organization, and communication skills

  • Able to work in a multi-faceted decision-making structure with different stakeholders across the organization

  • Experience in driving the implementation of projects and corporate initiatives

  • Ability to set up, communicate and execute detailed operation analytics

Other skills & requirements

  • Professional appearance and demeanor

  • Excellent English skills (written & verbal), other languages are an advantage but not a requirement

  • Must be able to work independently, and in a collaborative team environment, also remotely

  • Flexible and able to work extended and/or irregular hours including weekends

  • Able to travel extensively within the operational areas

  • Exceptional computer skills (Excel, PowerPoint, Word, Outlook)

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