Longships_Idun_Schloss_Johannisburg_Aschaffenburg_Vert_P1090845_edited.jpg

RIVER - Tour Director

JOB DESCRIPTION:  Tour Director

 

PURPOSE OF POSITION

 

You ensure fullest guest satisfaction, lead and accompany our guests on multi-day tours, manage arrangements and services, coordinate excursion activities, provide relevant information and in-depth knowledge of the destinations and organization of the program in accordance with the Viking Cruises Standards.

 

ASSIGNMENTS/RESPONSIBILITIES

 

  • Organization of arrivals and transfer to the Hotel and Vessel

  • Ensuring smooth operation of transfers (transfer/luggage/times)

  • Assistance to guests with lost luggage

  • Coordination of airport representative and assisting with passenger travels

  • Organizing guest information documents (city maps/brochures/handouts, welcome letter, questionnaires)

  • Handling/filing of land reports & daily program

  • Managing and filing vendor vouchers

  • Tour Director desk hours in accordance with the tour layout

  • Responsible for providing relevant information about the tour, welcome briefing, and local, cultural and historical commentary on the coach

  • Offer advice on food/restaurants, shopping, and activities during free time

  • Receipt and handling of guest complaints & private guest excursions

  • Liaising with Program Director to inform about special guest needs and communicate estimated arrival time and check actual docking location

 

EXCURSION

 

  • Coordination of all excursions including audio equipment

  • Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…)

  • Instructing and briefing local guides prior to excursions

  • Accompanying of all excursions and walks (with or without local guides)

  • Controlling and monitoring of implementation and quality of the excursions

 

DUTIES

 

  • The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments,

  • and EDP data to any third party or publicize or retain same for personal use after leaving the job.

  • The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.

  • Conduct and appearance in accordance with the rules and regulations of Viking Cruises AG

 

 

QUALIFICATION PROFILE

 

  • Graduated education within hotel/tourism industry

  • Min. 2 years professional experience in a management position/tour guidance

  • International experience/experience on land tours is an asset

  • Excellent English skills, other foreign languages are an asset (German, Dutch and French)

  • Service-oriented and guest focused

  • Must work independently

  • Excellent management, organizational, and communication skills

  • Positive personality, friendly and neat appearance

  • Stress resistance, flexibility, problem-solving skills