RIVER - Tour Director

JOB DESCRIPTION:  Tour Director

 

PURPOSE OF POSITION

 

You ensure fullest guest satisfaction, lead and accompany our guests on multi-day tours, manage arrangements and services, coordinate excursion activities, provide relevant information and in-depth knowledge of the destinations and organization of the program in accordance with the Viking Cruises Standards.

 

ASSIGNMENTS/RESPONSIBILITIES

 

• Organization of arrivals and transfer to the Hotel and Vessel

• Ensuring smooth operation of transfers (transfer/luggage/times)

• Assistance to guests with lost luggage

• Coordination of airport representative and assisting with passenger travels

• Organizing guest information documents (city maps/brochures/handouts, welcome letter, questionnaires)

• Handling/filing of land reports & daily program

• Managing and filing vendor vouchers

• Tour Director desk hours in accordance with the tour layout

• Responsible for providing relevant information about the tour, welcome briefing, and local, cultural and historical commentary on the coach

• Offer advice on food/restaurants, shopping, and activities during free time

• Receipt and handling of guest complaints & private guest excursions

• Liaising with Program Director to inform about special guest needs and communicate estimated arrival time and check actual docking location

 

EXCURSION

 

• Coordination of all excursions including audio equipment

• Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…)

• Instructing and briefing local guides prior to excursions

• Accompanying of all excursions and walks (with or without local guides)

• Controlling and monitoring of implementation and quality of the excursions

 

DUTIES

 

• The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments,

• and EDP data to any third party or publicize or retain same for personal use after leaving the job.

• The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.

• Conduct and appearance in accordance with the rules and regulations of Viking Cruises AG

 

 

QUALIFICATION PROFILE

 

• Graduated education within hotel/tourism industry

• Min. 2 years professional experience in a management position/tour guidance

• International experience/experience on land tours is an asset

• Excellent English skills, other foreign languages are an asset (German, Dutch and French)

• Service-oriented and guest focused

• Must work independently

• Excellent management, organizational, and communication skills

• Positive personality, friendly and neat appearance

• Stress resistance, flexibility, problem-solving skills